Returns
Returns & Refunds
Not quite right? Online orders can be returned within 21 days of delivery, by post or in any of our boutiques. Bought in a boutique? You have 14 days to exchange or get store credit.
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21 days for online orders
Refund or exchange, from the day your order is delivered
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14 days in our boutiques
Exchange or store credit on full-price items
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Return online orders in store
Bring them to any of our three boutiques
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Sale items
Different rules apply in our boutiques, see below
How to return an online order by post
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Pack your item
Items must be unworn, unwashed and undamaged, with all original tags still attached.
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Add your returns note
Fill in the returns slip from your parcel. Lost it? Just include a note with your order number, the items you're returning and whether you'd like a refund or exchange.
You don't need to contact us first.
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Post it back
Send it to Alana Interiors, 9-10 Kitchen Hill, Lurgan, BT66 6AZ using your local post office or a courier.
We recommend a tracked service. Keep your tracking number until your refund arrives.
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Get your refund
We process your refund as soon as your return arrives with us, and we'll let you know by email. Please allow 3–5 working days for your bank to add it to your account.
Bought in one of our boutiques?
Full-price items bought at Alana Interiors, Alana High Street or Alana Holywood can be returned within 14 days of purchase for an exchange or store credit.
We don't give money refunds on boutique purchases. You'll need your receipt, and items must be unworn with their original tags attached.
Boutique sale items
- Less than 50% off: exchange only, within 14 days of purchase. No refund or store credit.
- 50% off or more: final sale. These items can't be exchanged or refunded.
Please bring your receipt. None of this affects your legal rights if an item is faulty.
Return online orders in store
Prefer to return in person? Bring your item and your order number to Alana Interiors, Alana High Street or Alana Holywood within 21 days of delivery.
What can't be returned
- Items that have been worn, washed or altered
- Items without their original tags attached
- Items that have been damaged
- Online orders returned more than 21 days after delivery
- Boutique purchases returned more than 14 days after purchase
- Boutique purchases without a receipt
- Boutique sale items reduced by 50% or more
- Gift cards
If your return can't be accepted, we'll get in touch to let you know.
Returns questions
Can I get a refund on something I bought in a boutique?
Full-price boutique purchases can be exchanged or swapped for store credit within 14 days, but we don't give money refunds in store. If an item is faulty, your legal rights still apply: bring it back to the boutique with your receipt and we'll put it right.
Can I return sale items bought in a boutique?
Items reduced by less than 50% can be exchanged within 14 days, but not refunded or swapped for store credit. Items reduced by 50% or more are final sale and can't be exchanged or refunded, unless they're faulty.
What if my item is faulty or I received the wrong item?
Please let us know as soon as your order arrives. Email photos of any fault to info@alanainteriors.com and we'll cover the cost of sending it back. If we sent you the wrong item, we'll also refund your original delivery charge.
Do I need to contact you before sending a return?
No. Just include your returns slip, or a note with your order number and the items you're returning, and post it back to us. The only exception is a faulty or wrong item: please email us first so we can cover the return postage.
Who pays for return postage?
Return postage is paid by you, unless your item is faulty or we sent you the wrong item. In that case, email info@alanainteriors.com and we'll cover the cost.
Will my original delivery charge be refunded?
The original delivery charge isn't refunded, unless we sent you the wrong item.
Can I exchange for a different size or item?
Yes. Write on your returns note what you'd like instead and we'll send it out once your return arrives, subject to availability. You can also exchange online orders in any of our boutiques.
When will I get my refund?
We process refunds for online orders as soon as your return arrives back with us, and we'll email you to confirm. Your bank may then take 3–5 working days to add the money to your account.
Need help with a return?
Contact us